Why We Are Unique
SiteSecure maintains an internal technical support help desk to support our customers and employees. This highly trained group of technical service representatives provides remote system diagnostics and support. By doing so we can minimize the system downtime along with providing system support & training. The use of this group usually eliminates the need to dispatch a technician to the customer site. This enables us to provide the highest level of response to our customer’s needs. We also have a full service engineering department complete with a CAD designer and network engineer.
This department is responsible for the technical documentation required for a seamless
installation. They also provide mock-up and demonstration capabilities that allow us to
pre-configure new equipment prior to first project deployment. It is important for you,
and us, to know the systems are functioning before the hardware is deployed in the field.
Our principal customer base consists of municipal government (includes cities, counties,
and utilities), law enforcement facilities, airports, and higher education. We specialize
in multi-building and multi-campus environments in which we leverage the customer’s
existing Ethernet network infrastructure to unify their security systems.
We have successfully implemented large-scale access control and video systems for
Seminole County, the Cities of Sanford, Palm Coast, St. Cloud, Cocoa, Tampa and Cape Coral.
Some of our college references include St. Leo University, Hillsborough Community
College, Rollins College, Stetson University, Indian River State College and Brevard
Community College. We are intimately familiar with the complexities of working with
multiple departments on a project deployment.
Our success with these agencies originates with our philosophy. Our goal is (and has
always been) to convert proprietary systems to non-proprietary and as a result do not
require support by the Integrator. Our delivery model includes non-proprietary access
controllers and IP cameras. The video management and access control software can either
be installed on customer-provided commercial server and workstation hardware, or, on
equipment included in our proposed scope of work and proposals.
The network devices are connected to customer-provided (or approved) POE network switches that expand their existing TCP/IP network. This concept allows the customer to combine the support
and warranty agreements for the new hardware with their existing PC infrastructure,
thereby eliminating the need to contact SiteSecure for simple network and computer
hardware repairs. In most cases, the conventional PC and network hardware is supported
by a Dell or Cisco service agreement, not a SiteSecure agreement.
Our core belief in non-proprietary, open architecture systems enables end users to support themselves, to the extent that they are comfortable doing so. This is why we are a trusted partner and continue to grow relationships throughout Florida. Thank you for the opportunity for us to share our philosophy and business acumen. We look forward to working with you in the near future.